General Terms and Conditions

1. Conclusion of contract and validity of the general terms and conditions and data protection

1.1 By ordering glasses or lenses according to the buyer's individual parameters from a STEINER Vision partner optician, a purchase contract is concluded between the customer and SuperVista AG that is binding on both parties and includes the following General Terms and Conditions (GTC).

1.2 Since the optical products are manufactured according to the individual parameters of the buyer and can no longer be used for any other purpose after production for SuperVista AG, there is no general right of withdrawal; the statutory provisions on the warranty for defects nevertheless apply — with the following provisions.

1.3 By providing or recording his personal data (name, address, date of birth, email address, telephone number), the buyer declares his consent to the storage and use of his data to establish, implement and terminate the desired legal obligation. He also declares his consent to the further processing of the data by way of order data processing in compliance with the statutory data protection regulations. The buyer is aware that he can query the scope and documentation of his data at any time and can also request that his data be deleted after the legal transaction has been fully fulfilled. The buyer can object to the use of his data for the initiation of further follow-up legal transactions by SuperVista AG at any time.

2. Price information and glasses insurance

All prices quoted include the applicable sales tax and — unless otherwise stated — the tax-free glasses insurance, the premium for which is included in the quoted price and which is mandatory according to the insurer's terms and conditions. The relevant sales price for the buyer is the total price resulting from the order from the partner optician, which the partner optician will be happy to break down and explain to the buyer.

3. Payments

3.1 A minimum 50% payment must be made upon ordering (applicable to any STEINER Vision product).

3.2 The prices stated on our website and in our advertisement include VAT. The price of any product will be as quoted except in cases of obvious error. Prices are liable to change at any time; however, changes will not affect orders in respect of which we have an order confirmation. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will verify prices as part of dispatch procedures so that, where the correct price of a product is less than our stated price, we will charge the lower amount when dispatching the product to you. If the price of a product is higher than the price stated on our website, we will at our discretion either contact you for instructions before dispatching the product, or reject your order or notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after the product has been ordered.

3.3 Payment can be made using a credit and/or debit card at a partner optician's store, depending on the available payment possibilities at the time of order. Your card details will be encrypted to minimise the risk of unauthorised access or disclosure.

4. Delivery

Any delivery times given are non-binding, as minor delays cannot be ruled out due to production abroad and the transport and import of the glasses. Delivery times are constantly being optimised and shortened.

If the buyer purchases several items, SuperVista AG is entitled to deliver partial goods if the partial delivery is usable and reasonable for the buyer and can be used economically on its own.

5. Warranty, subsequent performance and compensation

5.1 The buyer's measured parameters are transferred to the German production machines digitally so that errors are virtually impossible. If the glasses are nevertheless defective within the meaning of the applicable consumer law, the statutory provisions apply.

5.2 The determination of the buyer's eyesight is purely subjective and cannot be verified by the seller. The seller is therefore only liable for damages if the seller or its partner optician as a vicarious agent is at fault in determining the parameters on which the order is based.

5.3 For claims for damages due to a defect for which the seller is responsible, which are aimed at compensation for physical injury or damage to health or which are based on gross negligence or wilful intent on the part of the seller or one of his vicarious agents, the statutory provisions shall apply.

6. Satisfaction Guarantee

6.1 In addition to your statutory rights under the Consumer Rights Act 2015, STEINER Vision offers the following satisfaction guarantee on STEINER varifocal lenses.

6.2 30-day money-back guarantee. If you are not satisfied with your STEINER varifocal lenses, you may return them within 30 days of the invoice date through the STEINER Vision partner optician who supplied them and receive a full refund of the lens price. The frame, fitting and any optional add-ons remain payable.

6.3 60-day exchange. Within 60 days of the invoice date you may instead exchange your STEINER varifocal lenses for another STEINER Vision product — for example two pairs of single-vision lenses (one for distance, one for near) or a different STEINER varifocal product. Any price difference is payable by the buyer; the satisfaction guarantee does not entitle the buyer to a price reduction on the replacement.

6.4 To claim, contact your STEINER Vision partner optician with your invoice. The original lenses must be returned in their delivered condition (normal wear from the trial period excepted).

6.5 This guarantee is in addition to, and does not affect, your statutory rights, your separate cancellation rights (§9), or the insurance cover described in §8.

7. Retention of title

7.1 The purchased goods/glasses ordered remain the property of SuperVista AG until the purchase price has been paid in full, even if they have already been handed over to the buyer or purchaser and the latter has already used them — also as a necessary medical product.

7.2 If the buyer is an entrepreneur, the goods remain the property of the seller until all claims arising from the purchase contract have been paid in full, including ancillary claims (e.g. financing costs, interest, etc.). In the event that the buyer resells the goods before full payment has been made, the buyer hereby assigns to the seller all claims against third parties or the buyers in the amount of the share of the purchase price for the seller's goods.

8. Glasses Insurance

8.1 Parties. The policyholder is SuperVista AG. The insurer is focus Assekuradeur GmbH (the "Insurer"). The insured person is the buyer of glasses under §1. Specsfactory Germany Ltd acts as introducer and is not authorised to advise on the policy.

8.2 Status disclosure. The cover is provided under a group insurance contract held by SuperVista AG. For information on the regulatory status of the Insurer or the cover, contact info@steiner-vision.co.uk. The premium is included in the price (see §2) and is not separately itemised.

8.3 What is covered. For 24 months from the invoice date (and no earlier than handover) the Insurer will cover:

• a) a difference of at least ±0.5 dioptre in either eye between the prescription taken before purchase and a new prescription issued by a registered optometrist or ophthalmologist within the cover period — fully covered by the Insurer with no excess; or
• b) sudden, unforeseen accidental damage to the insured glasses where repair is uneconomical or exceeds the value of the glasses.

8.4 What is not covered. No cover is provided for damage or loss:

• a) caused intentionally by the insured or policyholder;
• b) where the insured fraudulently misleads, or attempts to mislead, the Insurer;
• c) already remedied under any guarantee or manufacturer warranty;
• d) caused by wear and tear;
• e) covered by routine after-sales service (frame and lens checks, fit corrections, ultrasonic cleaning, tightening screws, oiling hinges, etc.);
• f) caused by war, civil war, terrorism, nuclear energy, nuclear radiation or radioactive substances;
• g) caused by loss or theft of the glasses.

8.5 Excess (accidental damage only). For accidental-damage claims under 8.3(b), the Insurer pays 75% of the eligible cost and the insured pays a 25% excess calculated on the original purchase price of the lenses (frame excluded), plus any return shipping costs. Prescription-change claims under 8.3(a) carry no excess.

8.6 Term. Cover starts on the invoice date and ends automatically on the earliest of: (i) 24 months after the invoice date; (ii) total loss; (iii) 24 months after the group insurance contract between SuperVista AG and the Insurer ends; (iv) the death of the insured; (v) insolvency proceedings being opened against the policyholder. If you receive a replacement under the policy, cover for the original glasses ends.

8.7 Claims. Report any insured event to your STEINER Vision partner optician promptly and no later than one month after the event. For a change-of- prescription claim, provide the new prescription from a registered optometrist or ophthalmologist. The damaged or unusable glasses must be handed in to the partner optician.

8.8 Right to cancel the insurance. You may cancel the insurance element of your purchase within 14 days of the invoice date by writing to info@steiner-vision.co.uk; the lens purchase itself remains subject to §9. Where the premium has been bundled into the price, the refund is limited to the documented premium amount.

8.9 Complaints. Complaints about the insurance can be made in the first instance to info@steiner-vision.co.uk. If you are not satisfied with the response, you may be entitled to refer the complaint to the Financial Ombudsman Service (financial-ombudsman.org.uk). Complaints about the lenses themselves are handled under §5 and §6.

9. Right of withdrawal

The right of cancellation does not apply to glasses whose lenses were made according to customer specifications or which are tailored to the personal needs of the buyer. The contractual satisfaction guarantee of SuperVista AG (§6) remains unaffected by this.

10. Intellectual Property Rights

You may not use any of the Intellectual Property Rights on the Website or in our products without the express written consent of steiner-vision.co.uk.

11. Changes to the terms and conditions

The group reserves the right to revise and make changes to these terms and conditions of purchase from time to time to reflect changes in market conditions affecting our business, changes in technology, and/or changes in the capabilities of our system. You will be subject to the terms and conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

12. Jurisdiction and applicable law

The terms and conditions of the purchase and the contract shall be construed in accordance with English law. Any dispute arising from or related to the terms and conditions of purchase or the contract shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.